As head of Product Design at SysAid, I led the redesign of our ITSM platform. The prototypes displayed here illustrate streamlined processes such as the lifecycle of a service record, detailing each step from opening to resolution. We’ve also included examples of action items and the related item functionality, all designed to enhance user experience and operational efficiency through intuitive design enhancements.
Spaces Prototypes
Action Items (Workflow)
The workflow involves managing Action Items through various phases, including creation, management of actions, dependencies, and data. This structure empowers both admins and end-users to optimize and tailor resolution processes to fit organizational needs. The completion of these tasks is facilitated by a visual and intuitive accordion design, which simplifies understanding and interaction with the interface. This design enhances the efficiency of managing Action Items, allowing users to streamline processes and maximize productivity effectively.
Explore More of SysAid’s Product Designs
