As head of Product Design at SysAid, I led the redesign of our ITSM platform. The prototypes displayed here illustrate streamlined processes such as the lifecycle of a service record, detailing each step from opening to resolution. We’ve also included examples of action items and the related item functionality, all designed to enhance user experience and operational efficiency through intuitive design enhancements.
Spaces Prototypes
Service Record Resolution
The process begins when a user opens a service record (ticket), triggering an admin to evaluate and address the issue. The admin communicates a potential solution to the user and documents the process with an internal note. Finally, the ticket is resolved using a formal resolution form and officially closed, completing the service cycle.
Explore More of SysAid’s Product Designs
